‘unidentified network’,..you win.

So by testing the old modem we found that another definitely working laptop wasn’t able to connect to the internet either so it was broken….but a new modem arrived today and I’m still getting the same ‘unidentified network’ error message for my network….same error message and it’s been over a week now and we’ve tried so many things…..new cable, new windows 7 operating system and setting checks and changes…..I give up.

No one seems to know what’s wrong anymore and both a friend and I have spoken to my isp, Microsoft and HP so there’s no one left to ask for help…..Microsoft says they’ll call back today but to be honest I’ve lost hope already.

About MorningBerryz

Lover and free spirit who's interests in Japanese culture and the like are insatiable. I am of pure Japanese/Okinawan descent, love my cats, sleep and am a bit naughty at times :).
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74 Responses to ‘unidentified network’,..you win.

  1. hydeo says:

    do u make tests with this new modem in another laptop too ??

    Like

  2. Fabio says:

    This really is a very bad news. As Hyde said, have you tried another laptop? I was thinking, you could try the XP, but would be too much to redo it, and run the risk of not working out, so if it were a problem and the system you can try a Linux distribution like Ubuntu. They allow you to test without installation, so as to eliminate the possibility of the system (which seems to have been discarded), something very common in Linux is that it at least with hardware problems tend to be ignored by me know, at least from my own experience.
    Sorry for my English.

    Like

    • I really don’t know but I’m thinking it’s not the modem as this one is new…..one thing new though is a new error message I’m getting. Pretty sad when I get excited about an error xD.

      ….I get this now: ‘local area connection doesn’t have a valid ip configuration.’

      I called a friend and they said there are threads online about this very error so we tried ‘stopping’ this Bonjour dns responder thing and made sure that my tcp/ipv6 is disabled but I still have a ‘unidentified’ network.

      Like

  3. At least I now know that others have gotten this error so I’m not totally alone although I would never wish this upon anyone just not to be alone =(.

    Like

    • Fabio says:

      It means that your PC is with a wrong ip, could not tell if supplied by your laptop (if manual) or was assigned by the modem. eg 192.XXX.XXX.XXX here, but some colleagues use 10.XXX, then when trying to use their laptop on my network gives the ip conflict because this manual to them. Try if you can use a live CD of some linux distro, is just one option. Cheer up, can not be over, but you’re not alone. We are here hoping that everything still end well.

      Like

  4. Funny I’ve been having techs take me all over so I know where the administrator command prompt is xD…..my autoconfiguration ipv4 address is 169.254.61.30……did my pc make this number up?….I don’t know what that means but I don’t think it’s the right number.

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  5. How do you get a linux cd?

    Like

    • SagSousuke says:

      Well, you download it from an official site. They’re all free, so you can download them without a problem. Unless, of course, your problem is that you can’t access the internet. You could be able to boot one of these CDs if you had one, and at least Ubuntu would definitely recognize your network and try to set it up automatically. There’s a chance it would work, especially with the new modem. It wouldn’t mean much since you couldn’t fix your Windows install through Linux, and telling you to change operating systems for this reason is just stupid, but it would make you more confident that there’s nothing wrong with your laptop. Because probably there isn’t.

      Your PC definitely didn’t make up your IP address. I mean, that wouldn’t work at all. Oh, wait… it’s not working… hum…. My best guess is that one of the techs messed up your configuration while trying to solve the modem’s problem. The IP address is used to identify one PC on the Internet. Every time you try to access any site or do anything online, your PC sends messages to other PCs telling them what you want, and they reply to you by sending the answer to your IP address. The IP can be anything, as long as it’s recognized as yours by the rest of the world, and there are no two machines with the same one. There are two ways you can get an IP. In one of them, you buy a specific address (or in your case, your ISP provides you with a specific address) and your PC is configured to always use that. The other one is that every time you connect, your PC asks your ISP for one address, and it sends you one, which may be different every time you connect. This second setup is a lot more common. You having an auto IPv4 address suggests either that you’re in the first setup, or that your network configuration is messed up, or that your modem is acting as a router and it expects you to have that address, or that your modem’s configuration is messed up… Hard to guess. I think your modem may have DHCP enabled, so it’ll try to send an IP address to your laptop, but your laptop is configured to always use that 169 number, so they fight each other. Can you access the new modem? Is it the same model as the one before? If so, try again in the browser to go into http://192.168.15.1/ . Also, go to Start -> Control Panel -> Network and Internet -> Network and Sharing Center, click the Local Area Connection, click Properties, choose Internet Protocol Version 4 (TCP/IPv4), click Properties, and then tell me if you have “Use the following IP address” selected, with the 169 number into the field there. If it’s like that, try changing it to Obtain IP address automatically, clicking OK to close all the windows and then try restarting your modem and laptop. Then if it still doesn’t work go back there and put the number back in the way it was.

      Like

      • Model number is cpei 25725…..was it the same as I don’t have the broken modem.

        Like

      • It’s set to obtain ip address automatically…..you think isp would let me type the number in manually? That may be the dumbest question I know.

        Like

        • SagSousuke says:

          It’s not a matter of them letting you type it or not… It has to be the configuration adequate to whatever it is that your modem wants. But I don’t know how to get into your modem, and for some reason the pages I use give no info for your model. I could find some people in forums talking about it, and from that it seemed like 192.168.15.1 was the default address, but now I don’t know.

          Like

  6. Fabio says:

    Well normally you download (700 Mb), but distros like Ubuntu allow you to order a free sample at their website, the deadline is relative to my location takes 30 days (Brazil), but people in related forums already received at least time, some 3 to 5 days. Perhaps a friend can provide. From their website you need to do a short registration. Just for future application as far as I know.

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  7. I also see in the device manager…..flow control is disabled and network address says ‘not present’….I wonder if these settings are okay?

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  8. Fabio says:

    At the command prompt (cmd) type ipconfig, hit enter, search for default gateway, it is the number of the modem.
    Ex:
    My IP 192.289.258.1
    Gateway (Modem) 192 289 258 258
    Subnet Mask used to be automatic (for me 255.255.255.0)
    If the number of your gateway ip is different from the first three groups at least need to replace it.

    Like

  9. Fabio says:

    flow control? I’ve never seen, at least not on mine. Network adapter is working or enabled?

    Like

  10. hydeo says:

    MB try one thing, take note of the ips are listed there to future use

    delete all number and put automatic found ip in all ip options, (u using cable to conect the modem right ?)

    Like

  11. hydeo says:

    You can try unchecking IPv6 in the properties of your network adapter(s) and see if that helps (reboot)

    searching this on internet for W7 (is that what u using right ?)

    Like

  12. Fabio says:

    If everything is automatic, the modem would provide an ip to your PC.

    Like

  13. hydeo says:

    yah normaly this is the easy way to connect…

    explain one thing MB, this occours after u changed the windows ?

    Like

    • SagSousuke says:

      She upgraded Windows trying to solve the problem, it was already ocurring in Windows Vista. But she did an upgrade, which imported her old settings, so it’s possible that she imported the problem together with them.

      Like

      • hydeo says:

        so her using the Vista

        If you do, stop it and disable it. It is actually the “Bonjour DNS Responder Service”, and I believe it is the cause of the “Unidentified Network.”

        found this on net… give a try ^^

        Like

  14. I did get a new error message with the new modem…..’local area connection” doesn’t have a valid ip configuration’ and I called a friend to try a search and he said there are several threads about it. I found and stopped Bonjour dns like they said to but it didn’t appear to help.

    Like

  15. hydeo says:

    this is from a site i found

    1. If this is multihomed computer, computer with two NICs or ICS enabled computers, make sure you have correct TCP/IP, especially default gateway settings. Also refer to this case:

    2. If it works before but now, you may re-set router or modem.

    3. If other Vista computers work and only one Vista has this issue, upgrade the NIC driver or replace it with different NIC. This post may help too.

    4. If XP works but Vista, check if there is any new firmware for the router or new driver for the NIC. Please refer to this link:

    5. Some old router and NIC doesn’t support IPv6, you may want to disable IP6v on Vista TCP/IP settings, re-configure the NIC speed or install Microsoft update. Please refer to this link:

    6. If you have 3rd party security software like Norton and McAfee, double check the settings or disable it for the test. Please check this link for more details.

    7. If the Vista connect to the Internet directly using ISP public IP and DNS, check this

    1) Re-configure default gateway and make sure default gateway is not 0.0.0.0.

    2) Assign static IP to the NIC.

    3) Make sure you use correct DNS and subnet.

    4) The 3dr party security software may cause this problem too.

    Like

  16. I tried the browser and I still can’t connect to the modem….firefox and ie cannot establish a connection.

    Like

  17. Fabio says:

    I fear that may be the network adapter. The cable is really ok?

    Like

  18. hydeo says:

    i found a thing nothing related to network

    I got it to work now, I had to reset my bios by takeing out the battery and chaning the pins for like 10 seconds. I gusses its a problem with asus and there motherboards. thanks

    Like

    • hydeo says:

      and this other
      remember to take note of all the things u change

      Disable the IP Helper service:

      1. Hold the Windows key and type R, enter “services.msc” (without the quotes) and press Enter
      2. Scroll down to the IP Helper service, right click on it and select Properties
      3. In the dropdown box that says “Automatic” or “Manual”, set it to Disabled and then click on “Apply”
      4. Then click on “Stop” to stop the service from running in the current session
      5. Click OK to exit the dialog

      Disable IPv6:

      1. Hold the Windows key and type R, enter “ncpa.cpl” (without the quotes) and press Enter
      2. Right click on each network connection and select “Properties”
      3. Remove the checkmark from the box next to “Internet Protocol Version 6 (TCP/IPv6)
      4. Click OK to exit the dialog

      NOTE: You should do this for each network connection.

      Disable the DHCP Broadcast Flag:

      Link: http://support.microsoft.com/default.aspx/kb/928233

      1. Hold the Windows key and type R, enter regedit and press Enter.
      2. Locate and then click the following registry subkey:
      3. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Inter faces\{GUID}
      4. In this registry path, click the (GUID) subkey to be updated.
      5. If the key DhcpConnForceBroadcastFlag does not exist, use the Edit menu, point to New, and then click DWORD (32-bit) Value. In the New Value #1 box, type DhcpConnForceBroadcastFlag, and then press ENTER. If the key exists, skip this step.
      6. Right-click DhcpConnForceBroadcastFlag, and then click Modify.
      7. In the Value data box, type 0, and then click OK.
      8. Close Registry Editor.

      NOTE: You should do this for each and every GUID subkey.
      NOTE2: (GUID) is a mnemonic for the individual subkeys, the actual text “GUID” does not appaer.

      Like

    • SagSousuke says:

      lol, you’re telling her to take out the battery in her laptop’s motherboard? Are you insane? MB, ignore this. and hydeo, please stop copying and pasting stuff you find online without reading this thread first, she already said that she tried stopping the DNS and IPv6, which you advised her below, and she’s not using Vista, she’s on Windows 7 now.

      Like

  19. hydeo says:

    u tryed this one ?

    1) Click Start

    2) Type Services in the search bar

    3) Search for Bonjour DNS Responder Service

    4) Double click on the service Bonjour DNS Responder Service

    5) Select Stop in the window that opens

    6) Click OK and close the Window

    It is actually the Bonjour DNS Responder Service, the cause of the “Unidentified Network.”

    The Unidentified Network should disappear after stopping this service and disable/enable of the NIC,and will restore Internet access.

    Like

  20. It’s really strange…. I ‘stopped’ the Bonjour program earlier and whe I just checked to see it now it somehow restarted itself…..and I haven’t restarted.

    Like

    • hydeo says:

      i think it restart every pc reboot

      look if dont have how to uninstal this in the add/remove programs

      Like

    • SagSousuke says:

      I wonder how this thing got in your PC, I’ve never heard of it…. wonder if it’s in Windows 7?

      Like

      • If I purchased Linux would windows go away?….I would miss windows live writer though it’s like the best program ever.

        Like

        • hydeo says:

          u can use the live cd from linux, where only run the system but dont change nothing in the windows

          Like

        • Fabio says:

          Linux is free, the maximum they can charge you for shipping costs is therefore advised Ubuntu, they ship for free if you can not download the CD.

          Like

          • Okay, I’m going to ask a friend to order Linux’s cd. I don’t understand how this happened. I mean I never download pirated things ever and I only visit so few of the same sites so I don’t undserstand =(. I’m like an internet virgin*.

            Like

            • SagSousuke says:

              No point trying to understand how this happened without knowing what happened. Your modem was broken to begin with, and that’s not a virus’ fault. Now, after all the things you tried to make the connection work while the modem was broken, we can’t say that your laptop is configured correctly. Sure if you could go back in time, see everything that you did since the beginning and change it back, then we’d know your laptop is in a configuration that should work with a working modem, and the problem would be your laptop. But we can’t do that. Sure, try Linux, that’ll be interesting. I find the comparison with an internet virgin funny. You know, exposure to a wide range of viruses trains your immune system. Keep someone isolated from viruses and he’ll die of any stupid common cold when he finally catches it. Note that this has nothing to do with the topic here.

              Like

        • SagSousuke says:

          Linux is complicated, and it won’t be compatible with your programs, so you could just delete everything and custom install W7 instead. If W7 doesn’t work from a custom install, Linux probably wouldn’t solve it. I like Linux, and I haven’t really used Windows in the last 5 years aside from playing games, but I think recommending you to change to Linux just to solve this doesn’t make sense, so I don’t. If you’ll go that far, just custom install W7 then.

          Like

      • hydeo says:

        i read adobe acrobat and itunes instal this too
        but look like come in some upgrades of W7

        Like

  21. But what if Linux says the same thing?

    Like

  22. I’ve luckily~* never been stood up for a date before….but I’m beginning to think that Microsoft is going to not call again =/…..my advice, if Microsoft ever asks you on a date<3 refuse or your heart will be broken =(.

    Like

    • hydeo says:

      try say to some of ur friends to download and burn a CD/DVD with Ubuntu for u ^^ and make a test ^^ if u connect the problem is not ur laptop

      Like

  23. Fabio says:

    Recommended only because Linux ignores hardware problems, you’re in trouble, so I know he does not use. At least you do not need to make modifications to test it. If it does not work, I do not know …

    Like

  24. Windows 7 made me delete my itunes too =(.

    I owe Fabio<3…Sagsousuke<3….and Hydeo<3 so much!!!…..you're helping me so much!!! I think microsoft will stand me up again and not call =/…..

    I have nothing to lose right? I'm going to custom install windows 7 now and lose my programs, there is no other choice is there? =(

    If you don't hear from me again then you know what happened and I'll go away quietly. I haven't seen my email in over a week….it's depressing.

    Like

    • hydeo says:

      MB, why u dont use W XP ? i use it for so long time and dont give much troubles… and itunes runs normal in xp

      Like

    • SagSousuke says:

      You know, what I really can’t stand in this whole story is that you got no technical help whatsoever in the whole process. Everybody you talked to, including us here online, was just guessing and telling you things to try, but I haven’t heard you say that someone has seen your situation. That makes no sense at all for me. Isn’t there any local tech support company in Hawaii? I know three in the small Brazilian city my parents live in! I’ll freaking open one there if you don’t have it, because that’s definitely a market. I can’t imagine anyone I know having to fix stuff themselves like you are now. If your problem is in your laptop, nobody can fix it but HP, but a technician would usually examine the laptop, decide it is a hardware problem, talk with HP and send it to them, get it back, and then return it to you billing appropriately for the HP help + his own share. At least that’s how it works here. No, I don’t think there are many options left you can use. I have no ideas about how to access your modem, and there’s not much to do without that. I don’t think I’ll get any more information abotu this modem just searching… A custom install should solve any problem there might be in configuring the Windows side, at least as far as there is no special configuration that you have to do with Clear. Didn’t you get instructions or something when you got the modem / first got the connection? What else can I say… Good luck with the custom install. I have to go to sleep now, but I guess I’ll see what happened tomorrow…

      Like

  25. Fabio says:

    I just wish that everything ends well, and that will be found a solution. Not giving up, despite being so tired. We’re still hoping that everything ends well.

    Like

  26. xmangerm says:

    Did you ask for professional assistance?

    Like

    • It’s funny that none of the tech support suggested seeing a tech expert in person but I did schedule and two people looked at my laptop prior to me considering it completely incurable. They said everything hardware wise too on it was working properly so I don’t understand what happened to it at all……no viruses either.

      Like

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